Data Entry

Shift: 1st shift, Mon-Fri, 8:00 a.m. to 5:00 p.m.

Description:

We are seeking a Customer Experience Agent to join the team for our exciting On Time Auction Division, based at our headquarters in Walworth, Wisconsin. This is a dynamic, in-office position central to managing the accurate and timely processing of customer consignments, bidder registration, and general customer inquiries for our weekly auctions of vintage collectibles, small automobile-related items, and more. If you have exceptional attention to detail, are an independent and proactive problem-solver, and thrive in a fast-paced environment, this is your opportunity to become a key player in a growing, specialized auction service.

Join a successful, nationally recognized brand that thrives on passion and expertise in the collector market. Our organization offers a stimulating work environment and career growth opportunities for dedicated team members. We value our employees and provide a competitive compensation package that includes hire-on perks and comprehensive benefits, ensuring you are rewarded for your hard work and commitment to excellence.

Customer Experience Agent Duties and Responsibilities

Work closely with consignors to gather all required information and documentation necessary to prepare items for sale.

Write clear, accurate descriptions of auction items, conducting additional research when required.

Review customer contracts and paperwork, accurately input data, process credit card payments, and scan relevant documents.

Load and process imagery for items to be showcased effectively on the internet auction platform.

Provide high-quality customer service consistent with established company standards.

Conduct physical inventory, including tagging items and inputting their data into the computer system.

Proactively master business rules and processes to ensure effective and positive customer interactions.

Communicate effectively across departments to resolve complex customer needs and inquiries.

Customer Experience Agent Qualifications and Requirements

Proven ability to provide high-quality service, ask effective questions, and proactively solve customer needs.

Strong attention to detail, accuracy with paperwork, and proficiency in computers, especially Google Sheets for data management.

Ability to think independently, manage multiple objectives (multitask), and master business rules and processes.

Ability to conduct physical inventory, including tagging items, and performing light physical work.

Must be able to travel to auctions and collection sites, up to 25-40%, including occasional weekends.