ServiceNow CMDB

Must Have Technical/Functional Skills Must-Have Technical Skills * ServiceNow Expertise o Strong knowledge of CMDB module, CI classes, and relationships.

o Experience with Discovery, Service Mapping, and Integration Hub ETL.

o Familiarity with ITOM and ITSM processes (Incident, Change, Problem). * ITIL Framework o Solid understanding of Configuration Management principles and ITIL v4.

* Data Management o CI lifecycle management, data normalization, and duplicate elimination.

o Automated discovery and reconciliation tools.

* Integration & Scripting o Ability to configure integrations with SCCM, AD, and other systems.

o Basic scripting (JavaScript, Glide API) for workflow customization.

* Reporting & Governance o CMDB Health Dashboard, audit reports, and compliance checks.

* CMDB design and governance implementation.

* CI identification rules and attribute mapping.

* Service mapping for applications and infrastructure.

* Knowledge of asset management and software license compliance Roles & Responsibilities * Maintain CMDB accuracy and enforce compliance with standards.

* Coordinate with network, application, and asset teams for CI updates.

* Implement and monitor Discovery schedules and service maps.

* Perform data audits, resolve normalization issues, and ensure integrity.

* Support platform upgrades, patching, and UAT for CMDB-related changes.

* Create and maintain documentation (SOPs, design docs, governance playbooks). * Provide stakeholder training and periodic health reports.

Generic Managerial Skills, If any * Strong communication and stakeholder management.

* Project management and ability to prioritize tasks.

* Analytical thinking and problem-solving.

* Ability to mentor teams and enforce governance.

* Collaboration across cross-functional IT and business teams Salary Range: $120,000 $140,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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