Operations Associate

IV Drips -

About IVDRIPS

IVDRIPS is a rapidly expanding wellness company providing premium IV therapy and medical services

across the country. We operate in a fast-paced environment and pride ourselves on exceptional patient

care, seamless logistics, and a strong, supportive team culture. We’re looking for someone who’s

proactive, organized, and ready to learn the ins and outs of healthcare operations.

The Role

This is a highly hands-on operations role where no two days look the same. You’ll work directly with the

Director of Operations and support every function that keeps the company running—nurse scheduling,

inventory, event support, compliance, patient logistics, and day-of problem solving. Ideal for someone

early in their career who wants to learn and grow within a fast-scaling medical services company.

Key Responsibilities

Daily Operations

Schedule nurses and manage appointment logistics across NYC markets

Track, order, and audit inventory; manage stock across all locations

Assist with payroll preparation and invoice processing

Support hiring efforts: job postings, candidate communication, onboarding

Maintain SOPs, filing systems, and operational dashboards

Work within Zenoti, Vagaro, HubSpot, and internal systems to maintain accurate operational data

Troubleshoot scheduling issues and system errors

Real-Time Problem Solving

Respond quickly to day-of operational challenges (call-outs, supply shortages, routing issues,

patient escalations)

Communicate effectively with nurses and leadership to ensure smooth resolutions

Maintain operational continuity during high-volume periods

Field & Event Support

Set up and break down events, trainings, and pop-up activations

Manage equipment check-in/check-out for field nurses

Move and transport supplies (ability to lift ~30 lbs required)

Keep office and treatment spaces organized and fully stocked

Support occasional evenings/weekends for events or trainings

Team Coordination

Distribute uniforms and supplies to the field team

Assist with patient rescheduling and general logistics questions

Track nurse performance metrics such as AOV, add-ons, and volume

Compliance & Quality

Maintain HIPAA-compliant documentation and filing

Track incident reports, quality issues, and service metrics

Support regulatory and audit preparation

Monitor product expiration dates

Uphold confidentiality and professional standards across all interactions

Vendor & Growth Support

Communicate with medical supply vendors and manage purchase orders

Assist with new location launches and operational setup

Document processes and operational improvements

Pull and analyze performance reports as needed

Qualifications

2+ years in operations, administration, hospitality, or similar hands-on roles

Extremely organized with strong attention to detail

Comfortable in a hybrid role (Brooklyn office 3 days per week)

Able to perform physical tasks and lift up to ~30 lbs

Strong communicator who thrives under pressure

Self-starter with an ownership mindset—anticipates needs and takes initiative

Reliable, punctual, and team-oriented

Comfortable traveling between NYC locations as needed