Client Service Representative - Entry Level

Job Description

We are dedicated to creating lasting change through impactful community programs and meaningful donor engagement. As our organization grows, we’re hiring a Client Service Representative to serve as a primary point of contact for our valued donors and supporters.

This role is perfect for someone who is detail-oriented, people-focused, and passionate about making a difference through exceptional service and relationship-building.Key Responsibilities

Serve as the first point of contact for donors and community supporters via phone, email, and written communication

Provide timely, professional, and courteous responses to inquiries and requests

Draft and send thank-you messages, acknowledgment letters, campaign updates, and event invitations

Support the planning and execution of community events, fundraising campaigns, and outreach initiatives

Maintain accurate, confidential records in CRM systems and donor databases

Monitor supporter engagement trends and assist in reporting on donor relations activities

Collaborate with marketing, communications, and development teams to ensure consistent messaging

Share ideas to enhance the donor experience and strengthen long-term relationships

Stay current with best practices in customer service and nonprofit donor relationsQualifications

Passion for community outreach, nonprofit work, or donor relations

Strong attention to detail with excellent organizational and multitasking skills

Friendly, professional, and clear written and verbal communication

Ability to manage multiple responsibilities in a fast-paced, mission-driven environment

Collaborative, solutions-oriented, and eager to take initiative

Previous customer service, fundraising, or nonprofit experience is a plus but not requiredWhat We Offer

Paid Training & Mentorship: Comprehensive onboarding to help you succeed

Medical & Dental Coverage: Competitive benefits to support your health and well-being

Hands-on experience in nonprofit communications, donor engagement, and fundraising

Opportunities for career growth and professional development

Participation in large-scale community events, campaigns, and high-impact projects

Supportive, inclusive, and mission-driven workplace culture focused on teamwork and impact

Full-time