Salesforce Administrator - Columbus, OH

Job Title - Salesforce Administrator

Location - Remote

Duration - 12 Plus Months

Rate - DOE

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job Description

Required Skills & Qualifications:

BS in Computer Science, Mathematics, Engineering, or similar technical degree

Minimum 9+ years in Salesforce.com administrator role

Minimum 3-4 years directly with Service Cloud

Ability to automate business process using Salesforce declarative constructs

Ability to monitor Salesforce implementation performance and troubleshoot/resolve issues

Understanding of Release Management and Deployment Best Practices within Salesforce.com

In depth knowledge of Salesforce platform capabilities, security and limits

Ability to apply the correct Salesforce construct to each situation with consideration for performance, scalability and maintainability

Preferred:

Salesforce Certifications: Advanced Administrator

Experience with Omni-channel setup and configuration

Experience with Copado for release management

Experience with Salesforce Lightning

Experience with Salesforce Digital Engagement package

Experience with CTI Integrations in Salesforce

Core Duties And Responsibilities:

Work as a member of a highly collaborative technology team to build and maintain complex solutions on the Salesforce platform. Support key business processes in Sales Cloud, Service, Cloud, Field Service and Experience Cloud. Understand both contact center and field technician business processes and apply relevant Salesforce solutions to improve associate experience. Monitor system performance and troubleshoot / resolve issues as required. Interact closely with business partners and key stakeholders to enhance and support the Salesforce implementation.