Client Service Representative

Veterinary Receptionist Care Pet Clinic

Join to apply for the Client Service Representative role at CareVet.

Care Pet Clinic is excited to welcome a Veterinary Receptionist to our growing, high?performing team. Under the leadership of Dr. VanGundy, Medical Director, and Dr. Brittany Soloman, we are committed not only to exceptional patient care but also to creating warm, positive client experiences from the moment they walk through our doors.

If you are compassionate, organized, and thrive in a client?facing role within a fast?paced veterinary environment, we would love to meet you.

About The Role

As the first and last point of contact for our clients, the Veterinary Receptionist plays a critical role in shaping the Care Pet Clinic experience. You will support our medical team by ensuring smooth scheduling, clear communication, and a welcoming atmosphere for every client and patient.

Key Responsibilities

Warmly greet clients and their pets upon arrival

Manage multi?line phone systems with professionalism and empathy

Schedule appointmentsincluding preventive care, surgeries, and follow?ups

Support forward booking by ensuring clients schedule future visits before leaving

Check clients in/out and process payments accurately

Maintain a clean, organized, and friendly reception area

Communicate clearly with clients regarding wait times, treatment updates, and hospital processes

Enter and update patient information in the medical record

Receive and process prescription refill requests (per clinic protocol)

Assist with over?the?counter product inquiries and client education

Collaborate with DVMs, RVTs, and Assistants to keep hospital workflows running smoothly

Maintain strict confidentiality of client/patient information

Required Skills & Qualifications

Client Service & Communication

Outstanding customer service skills

Ability to remain calm, empathetic, and professional during stressful or emotional interactions

Strong verbal and written communication

Ability to navigate difficult conversations with compassion and clarity

Administrative & Operational Skills

Strong computer proficiency and comfort learning veterinary software

Accurate data entry and attention to detail

Ability to multitask in a fast?paced clinical setting

Basic understanding of veterinary terminology (preferred)

Ability to follow detailed protocols and hospital workflows

Professional Qualities

Team?oriented mindset with a willingness to support all departments

Dependability and excellent attendance

Positive attitude and commitment to Care Pets client?experience standards

Compassion for animals and their caregivers

Preferred Qualifications

Previous experience in a veterinary, medical, dental, or customer service role

Experience with appointment scheduling and high?volume client flow

Familiarity with preventive care, vaccines, and general veterinary services

What We Offer

A supportive, growth?focused team culture

Mentorship from strong medical leadership, including Dr. VanGundy and Dr. Soloman

Opportunities to develop within the veterinary field

Competitive pay, benefits, and employee support through CareVet

A chance to be part of a hospital elevating care with gold?standard medicine

Join Us

Care Pet Clinic Where compassionate service and exceptional medicine come together.

Seniority level

Entry level

Employment type

Full?time

Job function

Other

Industries

Veterinary Services

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