Desktop Support Technician

Position Type:

Champaign County/Desktop Support Technician (IT)

Date Posted:

12/5/2025

Location:

102 E. Main St. (Bennett Building)

Date Available:

As Soon As Possible

Closing Date:

Until Filled Job Title: Desktop Support Technician (Full-Time, Exempt)

Department: Information Technology (IT)

Reports to: County IT Manager

SUMMARY

Provides support for the County's PCs and networking needs, including but not limited to installation, testing, repairing, and troubleshooting of stand-alone PCs, PCs linked to networks, printers, and other peripherals. The Desktop Support Technician performs technical, operational, and training support to users using the telephone, one-to-one, or remote software. This job has no supervisory responsibilities.

DUTIES AND RESPONSIBILITES

Include but not limited to the following as other duties may be assigned.

Install and test PCs, printers, and other peripherals. Configure operating system, load application programs.

Review technology incidents to ensure optimized service level is achieved.

Perform hardware and software diagnostics, coordinate needed repairs, resolve computer problems, and participate in the evaluation of system configuration and software.

Identify and resolve technical issues with hardware, software, and work processes. Escalate issues beyond level of expertise to IT team.

Research new technologies for possible implementation and make recommendations based on findings.

Recommend improvement to existing technologies and methods to improve the quality of timeliness of technical support.

Document issues, status, and resolutions using Helpdesk application.

Keep manager, project teams, and department customers informed of activities and problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE

High School diploma or GED required. An Associate's degree or equivalent collegiate coursework in Information Technology, Computer Science, or a related field is preferred.

Minimum of 1-3 years of hands-on experience supporting Windows desktops/laptops, basic networking connectivity, peripherals (e.g., printers & scanners), and common programs/applications in a business environment.

CERTIFICATES, LICENSES, REGISTRATIONS

As required. LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fraction, and decimals.

Ability to compute rate, ratio, and percent.

Draw and interpret bar graphs. REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk; or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office conditions. The noise level in the work environment is moderate.

COMPENSATION

Pay Range: $20.39 - $30.58 per hour, depending on qualifications.

The County offers a competitive benefits package, which is outlined at https:/ including membership in the Illinois Municipal Retirement Fund (IMRF), optional 457 deferred compensation plans, and a comprehensive health insurance plan.

HOW TO APPLY

Apply on the Champaign County website.

AA / EEO / ADA