Customer Service Representative - OR

Position Summary

Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.

The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.

Responsibilities and Duties:

Customer Service Excellence

Greet all customers with enthusiasm and professionalism, creating a welcoming environment ("Welcome to H&S" / "Welcome to Chevron")

Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude

Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance

Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement

Represent the company with professionalism in appearance, communication, and conduct Cash Handling & Register Operations

Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions

Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy

Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures

Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions Store Presentation & Merchandising

Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing

Maintain signage, promotional materials, and pricing accuracy

Remove expired, damaged, or recalled items and report discrepancies to the Station Manager

Keep the sales floor, counters, and displays neat, clean, and clutter-free Food & Beverage Handling

Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)

Follow all food safety, sanitation, and temperature guidelines

Clean and sanitize equipment regularly to ensure quality and compliance Maintenance, Cleanliness & Safety

Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal

Refill windshield washer stations, paper towels, and squeegees at the pumps

Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems

Report equipment malfunctions or safety hazards immediately to management Additional Duties

Adhere to the station's shift duties checklist for assigned shifts

Understand and assist with car wash operations (if applicable)

Perform other job-related duties as assigned by management Education and Work Experience

High school diploma or equivalent preferred

Previous experience in retail, food service, or customer-facing roles preferred

Basic knowledge of POS systems and cash-handling procedures

CPR and First Aid training a plus

Strong communication skills and the ability to work effectively in a team environment Skill Set

Strong customer service and communication skills

Ability to multitask and stay organized in a fast-paced setting

Self-motivated and dependable, with strong follow-through and attention to detail

Able to follow direction, take initiative, and maintain professionalism under pressure

Comfortable using computers and POS systems; basic Microsoft Office skills a plus

Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Frequent standing, walking, bending, and lifting up to 50 lbs

Requires use of hands, arms, and vision to operate POS systems and restock merchandise

Must be able to work both indoors and outdoors in various weather conditions

Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment

Must be able to communicate clearly and effectively in person and over the phone

Reasonable accommodations will be provided as required by law

Mon-Thurs graveyard 10:00pm-6:00am