Business Relationship Manager

The responsibilities for the BRM will include P&L growth, Customer Satisfaction, and Employee Satisfaction of the portfolio. All of the delivery and operations teams for the portfolio will belong to the BRM.

Define the long-term approach/ plan for the portfolio and execute the plan with quarterly and monthly KPIs.

Stakeholder Management - building and managing client relationships at the VP, and SVP level.

Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction

Work closely with customer-side decision makers for upselling and cross selling all service lines such as Data and Analytics, AI, Application Development and Maintenance Services, Digital, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.

Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.

Define and execute the portfolio specific plan for building new relationships and elevating the TCS brand.

Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)

Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.

Identifying and mentoring team members into future leaders within the account and beyond.

Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.

Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Qualifications:

Experience with rapid growth in accounts and experience in global delivery model.

Prior experience of managing a P&L in a leadership role is a must.

Experience of Sales role in Healthcare or distribution/Retail Industry

Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.

Ability to work with different teams in various service lines and functions, across various time zones

Willingness to travel per business needs Salary Range: 117,600 - 162,400 a year

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