Sr. Telecom Support Engineer - Teams Calling

BELOW IS ROLE DESCRIPTION FROM PREVIOUS TEAMS POSITION. AWAITING REQUIREMENT

Job Title: Telecom Engineer – Teams Calling Specialist Location: Any Employment Type: Contractor Experience Level: Senior (7+ years)

Position Overview We are seeking an experienced Telecom Engineer with deep expertise in Microsoft Teams Calling to join our team. The ideal candidate will have a strong background in telecommunications, proven experience in designing and implementing Teams Calling solutions, and the ability to collaborate with advisors and stakeholders to gather requirements and deliver high-quality solutions.

Key Responsibilities

• Design and Implementation:

o Architect and deploy Microsoft Teams Calling solutions, including Direct Routing and Operator Connect.

o Configure voice policies, dial plans, and call queues to meet organizational needs. • Requirements Gathering:

o Work closely with advisors and business stakeholders to understand requirements and translate them into technical solutions.

• Integration & Troubleshooting:

o Ensure seamless integration with existing telephony systems and troubleshoot issues related to Teams voice services.

• Documentation & Training:

o Create detailed technical documentation and provide training/support for end-users and IT teams. • Compliance & Security:

o Ensure solutions adhere to organizational security standards and regulatory compliance.

Required Qualifications

• Experience:

o Minimum 7 years in the telecommunications industry, with at least 3 years focused on Microsoft Teams Calling.

• Technical Skills: o Strong knowledge of SIP, Clients (Session Border Controllers), PSTN connectivity, and VoIP technologies.

o Hands-on experience with Microsoft Teams administration and PowerShell scripting. •

Soft Skills: o Excellent communication and interpersonal skills to interact with advisors and stakeholders.

o Strong problem-solving and analytical abilities.

Preferred Qualifications

• Microsoft Teams Voice Engineer certification (MS-720) or equivalent.

• Experience with enterprise-scale deployments and hybrid environments.

• Familiarity with network QoS and monitoring tools