Dining Room Supervisor

Position Summary

The Dining Room Supervisor leads servers to deliver services with a hospitality focus in accordance with all laws, regulations and company standards. Reports to the Dining Services Director.

Qualifications

Must have high school diploma or equivalent

Must have 2 years' experience as a server/hostess

Must have prior supervisory experience

Primary Job Responsibilities

Dining Room Duties

Sets up dining room meeting company hospitality standards: proper linen, table settings, supplies in place, etc

Plans, decorates and assists with set up for fine dining program

Purchases flowers for dining room and sets arrangements

Provides appropriate lighting and temperature in dining room for residents' comfort

Conducts pre meal menu review meeting with servers

Assigns stations and cleaning/prep work for servers

Greets and seats residents and visitors in a welcoming manner

Picks up menus and assists resident requiring help filling out menus

Checks for beverage refills timely

Maintains hostess sheets and meal charges ensuring accurate meal counts are delivered to business office

Ensures food is served with appropriate serving techniques

Ensures room service trays are prepared and delivered timely

Directs and guides servers during meal service and clean up

Strips and resets tables as needed during serving times

Removes soiled linens and places in designated laundry areas

Removes trash and keeps dining room clean, dry and free of safety hazards

Prepares for next meal: clean tables, wipe out chairs, fill condiment containers, mop, sweep, etc

Ensures servers follow established safety guidelines

Assists servers with meal delivery as needed

Oversees meal service for portions, temperature and presentation in the absence of the Dining Services Director

Works with Dining Services Director to ensure communication and teamwork between kitchen staff and servers

Works with Dining Services Director and Sales Director to ensure flawless execution of contracted events

Maintains a monthly calendar of special dining activities and meals

Serves as hostess for special events

Supervisory Requirements

Assists Dining Services Director with scheduling department hours

Provides continuous, on the spot training and support for servers

Serves as an effective role model

Maintains and approachable management style

Additional Requirements

Must enjoy serving seniors

Must demonstrate excellent customer service and hospitality

Must maintain resident and guest relations through a courteous, cooperative and understanding manner

Must demonstrate trustworthiness and dependability

Must work efficiently and effectively with little to no supervision

Must demonstrate effective communication skills

Must reasonably accommodate resident preferences in dining services

Must be able to receive and resolve complaints graciously

Must always be in proper attire and well groomed

Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training

Who We Are

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our "people come first" approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.