Advanced Medical Support Assistant

The incumbent serves as an Advanced Medical Support Assistant within Social Work Services at the Columbus Veterans Affairs Ambulatory Care Center.

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model within the Social Work and Integrated Care department.

The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information.

VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional The incumbent is responsible for a wide range of assignments and provides advanced scheduling support to Social Work and Integrated Care Service integral member of outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic.

Duties at this level include, but are not limited to: * Responsible for accurate appointment management and the coordination of administrative information between the clinical staff and the patient.

* Responsible for functions necessary manage decedent care.

* Update, and verify demographic information, schedule appointments, collect insurance information, data entry, notify the patient of scheduled appointment and notify patient of cancelled or missed appointment.

* Coordinate with the patient care team to review the clinic utilization by using various reports, to ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.

* Provide administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Social Workers, and other administrative and professional staff throughout the Social Work and Integrated Care service, including CBOCs as assigned.

* Participate in team huddles and team meetings to manage and plan patient care.

* Reviews daily appointment list and completes end of day process, completing all no show and cancellation requests for assigned areas of Social Work and Integrated service.

Work Schedule: Monday-Friday 8:00am-4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc only Virtual: This is not a virtual position.

Functional Statement #:92338-A Permanent Change of Station (PCS): Not Authorized