Account Support Representative

Job Description

Precision Tools Service, Inc. a globally recognized leader in the automotive and machine tools industries has an immediate need for an Account Support Representative in our Pendergrass, Georgia office. Our motto, "Customer First", is how we approach our business. If you are a self-motivated, dedicated, and can provide exceptional customer service this position is for you!

ABOUT THE COMPANY

Precision Tools Service, Inc. (PTS) operating in North America is a leader in the automotive and machine tool industry. PTS was established in 1988 and has grown to have twelve branches across the U.S. and one in Canada.

PTS is a subsidiary of Toyo Corporation, a Japan based distribution company that specializes in machine tools and precision measuring tools. They have been in business since 1955 suppling tools primarily to the Japanese automotive industry.

In 2017, PTS purchased an automation company operating now as PTS Automation, Inc. They provide products to fit our customers manufacturing needs such as panel components, robots, safety, electrical and pneumatic devices to name a few.

We are now a unique form of industrial distribution by offering Automation and Technical Support for all our North America offices. Our "Customer First" services provide manufacturing advantages to our customers and generate financial success for both our customers and for ourselves.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Enter sales orders accurately and in a timely manner

Place purchase orders with vendors for non-stock and stock items

Expedite and track order shipments

Support sales staff to obtain quotes from vendors

Review open orders reports on a weekly basis and expedite with vendors where appropriate

Resolve problems for customers and return customer calls promptly

Complete administrative tasks correctly and on time

Communicate with outside sales staff regarding customer, inquiries, quotes, and orders

Stock management

Marketing

All other tasks as assigned

QUALIFICATIONS

High school diploma or GED

1 to 3 years of inside sales experience and preferably with an industrial distributor

Knowledge of cutting tools, abrasives, pneumatics, maintenance, repair and operating is a plus

Strong organizational skills and attention to detail

Proficiency with Microsoft Office including Excel with aptitude to learn new computer applications

Self-motivate and results oriented

Willing and able to work independently and as part of a team

Demonstrated ability to multi-task and prioritize work appropriately

Demonstrated sense of urgency and decisiveness

Ability to react well under the pressure of a fast-paced environment and follow through on commitments

WE OFFER

We provide a competitive hourly rate and bonus plans, including Quarterly Sales/GM, Semi-Annual performance bonuses, a competitive benefit package, paid time off, and paid holidays.

Full-time