Store Protection Specialist

Join to apply for the Store Protection Specialist role at Ross Stores, Inc.

Bring your talents to Ross, our leading off?price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high?quality brands and on?trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

Our Values

Success Our winning team pursues excellence while learning and evolving.

Career growth We develop industry?leading talent because Ross grows when our people grow.

Teamwork We work together to solve hard problems and find the right solution.

Diversity, Equality & Inclusion We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4?billion, we are a Fortune?500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist uses a command presence in a company?issued vest/required black attire, greets all customers, and monitors the Code?50 package inspection policy. Walks the sales floor to identify and address potential theft indicators, as directed by store leadership, and partners with leadership to ensure compliance with loss?prevention directives and minimize operational shortage.

Essential Functions

Maintaining Safe & Secure Environment

Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting store leadership in maintaining a safe and secure environment for both associates and customers.

Provides visible "command" presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in a company?issued vest/required black attire, monitoring for potential safety issues.

Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.

Treats all customers and associates with respect.

Demonstrates courtesy, friendliness, and professionalism at all times; recognizes associates using company recognition programs.

Participates in internal and external partners activities, such as conference calls, scheduled district meetings, educating associates, and providing recognition.

Performs other duties as assigned to support loss?prevention initiatives.

Personal and Store Brand

Represents and supports the company brand at all times.

Maintains a professional appearance in accordance with the company dress code.

Mitigating Theft & Fraud

Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behavior.

Gathers theft indicators and uses internal or external intelligence to impact shortage trends, effectively communicating with store leadership and loss?prevention leadership.

Adheres to company policy for external theft response.

Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

Increases store awareness on effective processes to minimize operational shortage; trains and educates associates on shortage reduction initiatives.

Observes and validates proper checkout procedures for customers and associates.

Competencies

Manages work processes

Business acumen

Plans, aligns & prioritizes

Builds talent

Collaborates

Leads by example

Communicates effectively

Ensures accountability & execution

Qualifications And Special Skills Required

High school education or equivalent required; AA degree preferred.

One year retail supervisor experience or similar training preferred.

One year loss?prevention/security training preferred.

Active security guard license preferred.

Ability to work effectively in a fast?paced environment.

Strong communication skills.

Demonstrated ability to build and maintain relationships with the store team.

Excellent customer?service skills.

Proven ability to effectively resolve conflict.

Must comply with all applicable federal and state laws and regulations for security positions, including additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Physical Requirements / ADA

Consistent timeliness and regular attendance.

Ability to spend up to 100% of working time standing, walking, and moving around the store.

Must be able to raise or lower objects more than 25?lbs. from one level to another (includes upward pulling).

Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).

Certain assignments may require other qualifications and skills.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

EEO Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr