Client Service Supervisor Logistics

Job Description

This is a direct hire position with our client in the Groveport/Lockbourne Area.

Monday-Friday 8a-5p

GENERAL DESCRIPTION

Oversees the activities of Client Service Specialists. Develops client service policies and procedures to ensure consistent client service and satisfaction. Troubleshoots and resolves non-routine client complaints. Resolves major problems with orders, delivery dates, or service.

JOB REQUIREMENTS

• Supervises the work of a team of Client Service Specialists

• Directs workflow and monitors workload to ensure client inquiries are addressed promptly

• Trains new client service staff in support policies and procedures

• Creates and distributes documented resolutions for common client service issues

• Provides direct support to assigned accounts and escalated issues

• Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

Job may require extended sitting or standing, use of standard office equipment.

OTHER SKILLS AND ABILITIES

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation skills

Listening

Resolving Conflict

Ability to Multi-task

EDUCATION AND DIRECT WORK EXPERIENCE

• High school diploma or GED required

• Minimum seven years industry experience required

• Minimum five years supervisory experience required

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areasCompany Description

Ignite is an industrial Recruiting firm that support the Supply Chain Industry.

Full-time