CSR

The role of the Warehouse CSR is to work hands on with warehouse management and clients with the day-to-day operations of the warehouse facilities for their assigned account or accounts. Responsible to report all discrepancies and need for action to the Office Supervisor, Warehouse Supervisor and Manager. To adhere and enforce best business practices according to B.I.G Logistics QMS.

Job Duties:

Track and account for all incoming receipts and orders for your assigned account or accounts

Confirm proper and timely delivery of products

Assist warehouse management in creating systematic reports needed for various inventory

counts

Monitor and order supplies thru Office Supervisor as needed for station

Maintain immediate office work area, ensuring equipment is serviced when needed and a

maintain a clean and tidy workspace

Maintain shipping documentation, manifests, and receipts; enter relevant data into WMS and

custom reports as required by clients

Ensure that shipment materials match packing lists before dispatching orders

Assist in the training process of new office and warehouse staff

Assist Warehouse management to ensure proper transport, packaging, and placement of

products

Assist Warehouse management to motivate and lead warehouse staff to effectively carry out

given tasks

Abide by and enforce facility rules and state laws and regulations

Assist warehouse management to improve warehouse work processes through strategic planning

to create a more efficient fulfillment system

Moves inventory by scheduling materials to be moved to and from warehouses, coordinating

inventory transfers as required by client or clients.

Assist Warehouse Management in maintaining storage areas by keeping WMS up to date with

accurate locations, adhering to storage design principles and recommending improvements.

If Last Person in Facility secures warehouse by turning alarms on.

Updates job knowledge by participating in educational opportunities; reading technical

publications.

Accomplishes warehouse and organization mission by completing related results as needed.

Provide exceptional customer service by addressing inquiries, resolving issues, and assisting

customers with their orders via phone, email, and in-person interactions.

Identify and resolve customer complaints or concerns in a professional and efficient manner,

escalating issues when necessary.