Human Resources / Customer Service Assistant

Human Resources / Customer Service Assistant

Financial Services Customer

12 month+ Contract

Hybrid - Pensacola, FL, Winchester, VA, OR Vienna, VA

W2 Hourly Rate: $24/hr.

ALTA IT Services has a 12-month+ contract opening for a Human Resources / Customer Service Assistant to support a leading financial services customer. This is a hybrid position based in Pensacola, FL, Vienna, VA, or Winchester, VA, per the candidate's location.

The Human Resources/Customer Service Assistant (Shared Services Advisor) provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research, and resolve issues/discrepancies, and review and process HR personnel transactions.

Hybrid schedule:

Currently 2 days a week on campus/8 days a month. Increasing to 3 days a week on campus in April 2026

Responsibilities:

Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.

Maintain knowledge of HR services and answer or appropriately route employee inquiries on basic HR programs, processes, procedures, and communications

Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.

Resolve or arrange for the resolution of basic operational/processing issues, inquiries, and complaints

Guide internal/external customers and stakeholders regarding basic SSC processes and HR services

Perform functions in adherence to defined service level agreements

Ensure compliance with all HR related policies, practices, and procedures

Support ongoing quality control checks to ensure efficiency and accuracy of basic processes and procedures

Perform research for process improvements; provide information to senior staff and leadership as directed Qualifications:

Advanced customer service focus and relationship management skills

Experience in positions that reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function

Familiarity with various Human Resource issues, services, and systems

Desired: Previous call center experience

Desired: Exposure to human capital management systems

Desired: Familiarity with financial services products, services, programs, policies, and procedures

Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

Effective database and presentation software skills

Effective organizational, planning, and time management skills

Effective research, analytical, and problem-solving skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill in maintaining accuracy with attention to detail and meeting deadlines

Effective verbal and written communication skills

Exposure to human capital management systems

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)