Business Operations Analyst

About Atrium

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-CentricTM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Position Overview:

Atrium is looking for a passionate and self-motivated Business Operations Analyst (BOA) to act as a partner to the Client Services team. The Business Operations Analyst will rely on their background in operations, strategy, project management, and process improvement to support the various work streams, goals, and initiatives across the CWS division. This role will work closely with the Senior Director, Client Success, by being a trusted advisor and brainstorming partner, a guide to help lead and initiate change throughout the organization, helping strategic ideas take root, and providing early facilitation until a more formal project is established. The Business Operations Analyst will think strategically while providing tactical support to implement ideas, providing nimbleness to be able to address pressing business issues that need immediate attention, and making connections across the enterprise that others may not see. Additionally, the Business Operations Analyst will function as a liaison to enabling functions (particularly, payroll, accounting, and IT/software/automation) by deeply understanding their capabilities and applying them to enhance CWS services and solutions. They will provide independent, informed, unbiased insight, including on-the-ground feedback.

The Business Operations Analyst must be dynamic, metrics and data-oriented, creative, passionate, extraordinarily organized, and can understand nuanced business challenges to provide thoughtful and effective solutions.

You will be successful in this role if you dive headfirst into accepting diverse and challenging assignments with rigor and curiosity. Consistently find connections between seemingly unrelated concepts. Can take an idea or problem that may not necessarily have a defined home within the organization and go figure it out with little to no direction. Can build a sphere of influence at all levels. Identify operational gaps, plug the holes, and just make things work. You are innovative, resourceful, and can thrive in a fast-paced environment.

Responsibilities of the Business Operations Analyst:

Enable, enhance, design, analyze, maintain, and streamline business processes on various platforms, to bring value to our WORKS teams and to support our evolving strategy.

Manage the execution of strategic initiatives that require cross-team and cross-functional collaboration.

Support in monitoring and executing key initiatives throughout the assigned WORKS client.

Serve as a strategic advisor account management staff and shared services, serving up data-driven insights that can improve our client experience and empower our business to scale in both size and impact.

Supplement various initiatives by serving as part of the project team, providing programmatic support, etc.

Absorb context quickly and dip in and out of initiatives meriting deeper support.

Develop work plans and pivot quickly as priorities shift.

Compile special reports, ad hoc presentations, and communications for internal and external stakeholders.

Support work in other areas by building cross-functional relationships with key partners across the organization, enabling teams and individuals to achieve goals, and enforcing accountability as needed.

Provide actionable business-oriented recommendations and insights for the Client Services team.

Drive internal communications strategy, including SharePoint updates, team emails, knowledge base, newsletters, and training materials.

Learn and optimize team training, workstyle, and tools.

Build ongoing knowledge and expertise about HR and payroll compliance through practical experience and ongoing learning and development assignments to become a subject matter expert to the internal WORKS team.

Other projects or tasks as directed by your manager.

Required Experience/Skills for the Business Operations Analyst:

2 - 4 years of work experience in an operations and/or process improvement role. Staffing Industry and/or Human Resource experience is a plus.

Ability to work cross-functionally and collaboratively across the organization.

Demonstrated ability to work independently with little direction.

Demonstrated ability to prioritize and proactively approach issues, as needed.

Excellent verbal and written communication skills.

Demonstrated attention to detail.

Working knowledge of Microsoft Office Suite and agility in various technical platforms.

Physical Requirements:

Ability to sit for extended periods of time.

Education Requirements:

Bachelor’s degree is required.

Benefits:

Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401(K), and Commuter benefits program).