ATS Support Analyst

System Monitoring and Support

Provide on-site support for health system automated systems such as JBT and Moxi robots.

Monitor the operation of vehicle fleets from desktops or mobile devices.

Check functions related to cart dispatch, washers, elevators, detent groups, and cart destinations.

Issue Identification and Resolution

Detect and address errors in vehicles, elevators, and cart washers.

Resolve issues like full detent groups, traffic backups, and network communication failures.

Environmental Oversight

Conduct rounds to ensure hallways and rooms are clean and orderly.

Dispatch carts as necessary to maintain operations.

Use of Technology:

Leverage dashboards and reports for system performance insights.

Track equipment issues with maintenance software (CMS).

Use Microsoft Teams and OneDrive for documentation, sharing information, and storing incident media (photos/videos).

Minimum Qualifications

High school diploma and one year of experience with trouble shooting electrical, mechanical, or computer systems.

Our Comprehensive Employee Benefits Include:

An array of retirement plan options, each with a generous employer contribution.

Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

Paid vacation and sick leave, including short and long-term disability and paid parental leave.

Get the most out of the Public Service Loan Forgiveness program.

And much more!

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