Donor Experience Senior Associate

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Donor Experience Senior Associate

Department:

Advancement Development Donor Experience

Position Overview

The Donor Experience Senior Associate assists the Senior Consultant and Donor Experience team with developing, executing and evaluating donor relations programs and projects to help ensure that those who contribute to the university feel appreciated and aware of the impact of their gifts. The Senior Associate manages stewardship projects and programs for major gift donor audiences, working collaboratively with peers across Advancement, the university and medical center. They partner with colleagues to identify and develop impact content and communications to create meaningful, high-impact donor experiences. This role also provides administrative support to the Donor Experience team with report production, data maintenance and procurement processes, and directly supports the Senior Consultant on other related activities. The Senior Associate is detail-oriented and solutions-driven, with excellent organizational and communication skills, strong project management capability, and the ability to manage multiple concurrent priorities.

The Senior Associate is expected to provide superior customer service in a fast-paced environment; be organized, detail-oriented and able to manage multiple tasks and projects; maintain confidentiality and use good judgment when working with sensitive information; analyze information and engage in responsible, independent thinking to initiate resolutions in response to inquiries; be proficient with MS Office programs; be fiscally responsible; and anticipate the needs of and readily adapt to different priorities and people.

All members of Advancement are part of creating a culture that inspires an exceptionally multifaceted and talented team and are expected to exhibit The Ohio State University's Shared Values. The Office of Advancement is committed to acting with kindness, respect, and integrity at all times and welcoming our colleagues' ideas, voices, and perspectives, acknowledging that we are better together.

Duties and Responsibilities

75%

Assists the Senior Consultant with developing, executing, and evaluating donor relations programs and projects. Manages projects and programs for targeted and/or broad donor audiences to demonstrate impact and appreciation and inspire further engagement; Coordinates and tracks the status of programs and projects and proactively identifies, recommends and implements opportunities for improvement with guidance from the Senior Consultant; Responsible for implementing some projects and significant parts of projects; Collaborates with colleagues across the university and medical center related to implementing various donor relations programs and projects; Partners with colleagues to identify impact content and create impact communications to show donors the difference their giving makes; Compiles information, makes suggestions, drafts notes and materials for meetings; Participates in meetings and facilitates follow-up items; Develops, writes and refines summaries, reports, spreadsheets, presentations, web content (confidently uses TAS, Excel, Word, PowerPoint); Researches issues and proposes courses of action, suggests process improvements or other opportunities to improve projects; Serves as an active member of the Donor Experience team, participates in team meetings and works on other special projects, workgroups or events as assigned.

20%

Provides administrative and logistical support to the Donor Experience team; Initiates procurement processes; Assists with scheduling and manages shared team communication hubs (shared inbox and Microsoft Teams page); Designs, documents, and refines protocols and workflows; Provides excellent customer service to donors and internal partners, tracks issues through to resolution.

5%

Other duties as assigned.

Required Qualifications

Bachelor's degree in related field or an equivalent combination of education and experience.

Two (2) years of relevant experience. Desired Qualifications (We're committed to building a team that reflects a variety of skills and experiences and encourage you to apply even if your experience does not align perfectly)

Three (3) years of relevant experience.

Two (2) year of professional experience in development and/or stewardship activities working with major donors.

Demonstrated success in managing complex programs and projects.

Experience in higher education advancement, particularly major gift fundraising or stewardship.

The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the vibrant, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here: Careers at Ohio State.

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.

Additional Information:

Additional Information (to be added in Workday during Create Job Req task)

To learn more about the Office of Advancement, please visit Advancement Careers.

The budget for this position is up to $56,238.99. The offer for this position will be based on internal equity and the candidate's qualifications.

Function: Development and Engagement

Sub-function: Donor Experience

Career Band: Individual Contributor - Specialized

Career Level: S2

Location:

University Square North (1031)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.