Operations Coordinator I

Overview

SOS International, LLC (SOSi) is seeking an Operations Coordinator I in Reston, VA to complete tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

Essential Job Duties

Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract

Completes all activities within the Order-to-Fulfill business process, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award

Utilizes multiple program databases as part of the O2F process; updates information pursuant to work order rates, terms and conditions

Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly

Conducts profit-loss analysis/cost-benefit analysis for each work order requirement and procured contractor’s language interpreter services; procures services at best value

Coordinates interpreter travel and lodging within established guidelines as required

Ensures the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines, and U.S. federal acquisition regulations

Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources

Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines

Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value

Performs other duties as assigned by the Operations Supervisor and/or Operations Manager

Qualifications:

Qualifications

Minimum Requirements

Bachelor’s Degree or equivalent experience

Minimum two years of program support experience is required

Candidate must be familiar with Microsoft Tools (Word, Excel, Power Point, Access, and Project)

Attention to detail

Advanced communication skills

Capable of working under tight deadlines

Preferred Qualifications

Relevant certifications or training in operations management or project management are advantageous.

Experience in project management and process improvement is highly desirable.

Knowledge of ERP (Enterprise Resource Planning) systems is a plus.

Additional Information

Work Environment

Normal office working conditions

Requires periods of non-traditional hours including consecutive nights or weekends when necessary

May require ability to lift/and or move objects or packages of up to 25 lbs.

Approximate amount of travel time for the position is 5%

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.