Desktop EUC L1

Behavioral Skills Required:

Must have good customer-facing skills and be well presented.

Demonstrates independent and proactive thinking

Builds effective relationships with both the CLIENT and End Client

Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.

Must be able to work alone and unsupervised, taking the initiative when necessary.

Must be organized and prioritize work appropriately.

Fully vaccinated techs Technical skills & Experience Required:

Must have experience of using an ITSM system.

Must have good working knowledge of Microsoft Windows operating systems and related Office applications.

Support experience of MACs would be beneficial

Knowledge of mobile devices, in particular those running iOS and Android operating systems

Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;

Ability to replace defective parts.

Working knowledge of Zebra printers and handheld scanners.

Experience related to working in a distribution center is needed. Desired Educational Requirements:

Completion of CompTIA certifications-e.g., A+, Network+, etc.

Completion (or near completion) of Microsoft certifications-e.g., MCP, MCITP, MCSE, etc.

Mandatory Skills

Skill Set : Deployments, recoveries, reassignments, break fix tickets and EUC support for walk in users.