Collections Representative

Job Description

Hiring Company Description:

Not a remote Position.

Located in Ottawa, Kansas

Collection Representative – Stable Pay with Incentives

We are seeking a dependable Collection Representative to join our team. This position focuses on consistent account resolution, excellent consumer communication, and strict compliance with all regulations.

Pay Structure:

Competitive hourly base pay

Modest performance incentives and bonuses

Paid training provided

Stable income with predictable earnings

Growth opportunities specialty roles

Schedule:

Full-time

Monday–Thursday 7 AM- 4 PM Friday 7 AM- 12PM

Consistent daytime schedule

No overnight shifts or weekends

Responsibilities:

Communicate with consumers regarding unpaid accounts respectfully and professionally

Accept and post payments accurately

Explain account balances, payment options, and next steps

Conduct follow-ups according to company procedures

Maintain complete and accurate account records

Escalate accounts appropriately when further action is authorized

Qualifications:

Experience in collections, billing, customer service, or related fields preferred

Strong listening skills and attention to detail

Ability to manage multiple tasks while following structured procedures

Professional communication skills

Strong ability to build rapport and communicate effectively with customers

Excellent verbal, typing skills and written communication skills are a must

Ability to prioritize tasks, manage time efficiently, and multitask in a fast-paced environment

Compliance Standards:

All collection efforts must comply with the FDCPA, state laws, and internal policies

Representatives are expected to always maintain professionalism and transparency

Ongoing compliance training and call monitoring provided

Midwest Fidelity Services LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Full-time