Housekeeper

Housekeeper

Reports To: Housekeeping Leadership Team / Assistant General / Manager and General Manager

Position Summary: The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests.

Pay Range: $16 based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

Clean and reset guest bedroom and bathroom areas according to established standard, using provided chemicals and cleaning equipment properly and safely

Maintain cleanliness of hallways and common areas as assigned

Perform other duties as requested, such as cleaning unexpected spills or completing special guest requests

Assist other housekeeping associates in maintaining clean and organized work and public areas

Participate in the hotel's carpet care program by spotting carpet during room cleaning

Report any maintenance issues or needs to the Supervisor

Stock and maintain housekeeping carts and linen storage rooms

Complete "room assignment sheet" accurately, documenting completed tasks and any issues encountered

Respond promptly to guest complaints or special requests, ensuring guest satisfaction

Follow proper procedures for entering guest rooms, ensuring guest privacy and security

Greet guests with a smile, make eye contact, and offer friendly assistance when interacting

Adhere to all company policies and procedures related to safety and security, including proper handling and storage of keys and lost and found items

Be knowledgeable of policies regarding emergency procedures and bloodborne pathogen protocols

Communicate effectively with coworkers and other departments, contributing to a supportive work environment

Qualifications:

Education: High School diploma or equivalent preferred

Experience: No prior experience required; hospitality experience is a plus

Basic communication skills, both verbal and written

Must be able to stand and exert well-paced mobility for up to 8 hours

Must be able to lift up to 30lbs on a regular and continuing basis

Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks

Must maintain a neat, clean, and well-groomed appearance according to company standards

Flexibility to work varying schedules, including nights, weekends, and holidays

Taking Care of You Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here's a look at what we offer to help take care of you and your loved ones:

Health & Wellness

Medical

Dental

Vision

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Financial Security & Peace of Mind

Basic Life Insurance & AD&D

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness, Hospital Indemnity & Accident Plans

Pet Insurance

401(k) Retirement Plan

Time to Recharge

Paid Time Off (PTO), available as it's accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Ivy Hospitality participates in E-Verify.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Full Time