Program Manager

PROGRAM MANAGER

Embedded Creative Operations

Location: Phoenix, AZ (required)

Work Type: Hybrid, on-site regularly

Relocation: Not available

About the role

24 Seven/Sketchdeck is building a dedicated creative operations program embedded inside a leading national brand's in house creative team in Phoenix, AZ. As Program Manager, you are the single point of ownership for day to day creative delivery — overseeing intake, prioritization, resourcing, and stakeholder communication for an embedded team of designers, producers, and project managers.

This is a hybrid but not remote role; you must already reside in the Phoenix metro area. You will bring structure, compliance, and operational clarity to a contractor heavy creative environment and ensure stakeholders have clear visibility into capacity, workload, and delivery.

Key responsibilities

Serve as primary liaison between SketchDeck and client creative leadership.

Own intake, triage, and prioritization of creative and production requests.

Manage resource allocation, utilization, and capacity; flag risks early.

Lead daily/weekly team syncs and maintain clear communication cadences.

Report on utilization, project status, budgets, KPIs, and risk areas.

Onboard new hires/contractors and support backfill recruitment coordination.

Document workflows and build scalable, standardized processes.

What we’re looking for (required)

Phoenix, AZ metro residency (no relocation; hybrid on site).

10+ years in creative operations, project or program management (agency, in house, or managed services).

Experience managing embedded teams and 30+ concurrent deliverables.

Strong skills with PM tools (Workfront, Asana, Teamwork, etc.).

Experience building intake processes, briefs, and workflow documentation.

Excellent executive level communication and comfort with ambiguity.

Strongly preferred

Creative staffing/managed services or workforce solutions background.

Production experience (photo, video, broadcast, or digital).

Exposure to system/tool migrations and contractor/W 2 compliance.

Experience with retail or consumer brand, multi channel marketing.

Success in the first 90 days

Quickly build relationships, map workflows, and stabilize intake.

Establish reporting rhythms and utilization monitoring.