VDOT Configuration Manager

Job Description

Position Overview

We are seeking a highly skilled Configuration Manager with strong ITIL expertise to support its IT Service Management (ITSM) team. This role is responsible for establishing, governing, and continuously improving Configuration Management processes to ensure the integrity, accuracy, and traceability of Configuration Items (CIs).

The ideal candidate will have deep experience managing CMDB environments, particularly integrating Azure resources with third-party tools such as Ivanti Neurons for ITSM.

Key Responsibilities

Develop, implement, and maintain Configuration Management policies aligned with ITIL standards and Commonwealth of Virginia (COV) guidelines

Own and manage the CMDB, ensuring data accuracy, completeness, and compliance

Define and enforce standards for CI identification, control, and reporting

Collaborate with Change, Incident, Problem, and FinOps teams to support service delivery

Partner with Infrastructure, Network, Security, and Application teams to maintain CI data

Monitor, audit, and improve CMDB data quality and reliability

Establish and track KPIs and metrics to measure CMDB health and process maturity

Provide guidance and leadership on configuration management best practices

Support governance, risk, and compliance initiatives

Required Qualifications

ITIL Foundation Certification (Intermediate or Expert level preferred)

8+ years of experience designing and implementing Configuration Management processes in enterprise environments

8+ years of experience working with CMDBs, including Azure integration for Change and FinOps activities

2+ years of experience with Ivanti Neurons for ITSM (CMDB capabilities)

Strong understanding of ITIL v3/v4 processes (Configuration, Change, Incident, Problem Management)

Hands-on experience with CMDB tools, including CI modeling and discovery tools

Excellent analytical, problem-solving, and documentation skills

Strong communication and stakeholder management abilities

Preferred Qualifications

ITIL Intermediate or Expert Certification

Experience with automation tools and scripting (PowerShell, Python)

Familiarity with cloud platforms (Azure, AWS, GCP)

Knowledge of audit and compliance frameworks

Experience with COV policies and standards