Market Data Application Support Analyst

Technical role focused on supporting market data applications and data feeds.Works in a cross-business technology unit collaborating with teams across APAC, EMEA, and North America in a follow-the-sun support model.Focus on issue resolution, process improvements, and product rollouts across multiple asset classes.

Key ResponsibilitiesProvide support for core Market Data services and applications including:Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess and other platformsProvide technical support for broker and trading applications, including:Tradeweb, ICAP, Brokertec, Tullett Prebon, TraditionCoordinate vendor software packaging, including: Scripting, QA testing, Production releasesMonitor production environments proactively and manage system changes.Participate in process improvement and hygiene metrics reviews.Manage daily operations, incident resolution, and change management activities.Work with engineering and build teams for smooth transition from project delivery to BAU (Business as Usual).Collaborate with external vendors to drive application strategy and support delivery.Take full ownership and accountability for issues and ensure vendors resolve root causes.

Essential SkillsExperience with virtual desktop environments and streaming platforms.Strong proficiency in Microsoft Office tools.Knowledge of TCP/IP networking and connectivity troubleshooting.Strong communication skills to interact with traders, support teams, and vendors.Experience handling technical troubleshooting and high-priority incidents.Understanding of change management frameworks and ticketing systems.Knowledge of scripting languages such as:PowerShellVisual BasicStrong documentation and knowledge management practices.Self-motivated with strong time management and customer-focused approach.Ability to work independently and within teams under pressure.