Program Manager, Organizational Wellness

The USC WorkWell Center, part of the University of Southern California’s Office of Behavioral Health, is seeking a Program Manager, Organizational Wellness to support institution-wide initiatives that advance employee well-being, engagement, and healthy workplace culture. This position drives the development, coordination, and delivery of organizational wellness and employee assistance programming serving USC faculty and staff. The Program Manager collaborates with university leaders and campus partners to translate employee needs into responsive programs, services, and resources that promote professional effectiveness and personal well-being. The role combines program leadership, stakeholder collaboration, and organizational wellness implementation, supporting USC’s commitment to fostering a thriving and resilient workforce.

Key Responsibilities

Lead development and delivery of organizational wellness and employee assistance programming aligned with university priorities

Partner with schools, departments, and HR stakeholders to assess workforce needs and implement targeted wellness initiatives

Manage program operations, administrative processes, and service delivery to ensure high-quality and confidential support services

Develop and deliver workshops, trainings, and educational programming addressing workplace well-being, stress management, and organizational effectiveness

Coordinate outreach, communications, and promotional strategies to increase awareness and engagement with WorkWell services

Monitor program effectiveness using utilization data, stakeholder feedback, and outcome measures; recommend improvements and new service offerings

Support organizational wellness initiatives including workplace climate efforts, employee engagement activities, and cross-campus collaboration projects

Prepare reports, presentations, and briefing materials for leadership to support strategic decision-making

Supervise staff and/or student workers as assigned

Maintain alignment with university policies, ethical standards, and confidentiality requirements

Minimum Qualifications

Master’s degree in Psychology, Social Work, Counseling, Organizational Development, Public Health, or related field

Five (5) years of relevant professional experience, including experience in employee assistance, wellness programming, human resources, or organizational support services

Demonstrated experience managing programs or operational initiatives within complex organizations

Strong interpersonal skills with ability to collaborate effectively across diverse stakeholder groups

Excellent written, verbal, and analytical communication skills

Ability to manage competing priorities while maintaining discretion with confidential information

Preferred Qualifications

Experience in higher education, healthcare, or large institutional environments

Background in employee assistance programs (EAP), organizational wellness, or workplace engagement initiatives

Experience supporting organizational assessments, program evaluation, or change initiatives

California licensed mental health professional (LMFT, LCSW, LPCC) or related credential preferred

Certified Employee Assistance Professional (CEAP), ICF coaching credential, or similar certification

Work Environment & Expectations

This position serves as a key resource supporting employee well-being across USC and may participate in emergency response and recovery efforts consistent with university policy. The role qualifies as a mandated reporter and Campus Security Authority as required by law.

Why Join USC

USC is consistently recognized as a great place to work, offering programs and benefits that support employees and their families:

Benefits

Health, dental, and vision plans

Tuition assistance for employees and eligible family members

Generous paid time off

Retirement programs and flexible spending accounts

Childcare resources

Career Growth

As the largest private employer in Los Angeles, USC provides extensive opportunities for professional growth across academic, healthcare, and administrative environments.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

The salary range for this position is $115,000-$130,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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Minimum Education: Master's degree In Psychology Or Social Work Or Counseling Or in related field(s)

Minimum Certifications: Licensed Marriage and Family Therapist - LMFT (CA DCA) LPCC and/or LCSW certifications from an accredited program. Post-master’s certification in a clinical setting. Certified Employee Assistance Professional (CEAP) certification or equivalent EAP experience.

Minimum Experience: 5 years in human resources, with some in Employee Assistance Programs.

Minimum Skills: Demonstrated experience managing program operations and administrative functions. Experience developing employee assistance resource content and materials. Ability to provide consistent, confidential support and resource referrals to faculty/staff. Proven knowledge of psychology principles applied to human resources administration, employee engagement and program development. Experience with employee crisis intervention, management and incident response and reporting. Advanced knowledge of industrial-social work, organizational psychology or counseling theories and techniques. Proven interpersonal skills, able to establish strong, positive working relationships and rapport with varied groups of team members. Experience with assessment and evaluation of mandated employee referrals. Exceptional organizational skills, able to prioritize between immediate needs and long-term objectives. Ability to exercise sound judgment in making decisions with minimal supervision and discretion with confidential information. Excellent written and verbal communications skills. Proficiency with Microsoft Office. Excellent analytical skills, able to think strategically and creatively.

Preferred Education: Doctorate In Psychology Or Social Work Or Counseling Or in related field(s)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at, or by email at . Inquiries will be treated as confidential to the extent permitted by law.

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