Digital Operations Manager

Job Title: Digital Operations Manager

Location: Columbus, OH 43230

Duration: 5 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Payrate:$ 48.00 - 48.00/hr.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

Job Description:

Responsible for supporting key functional initiatives that have cross-functional reach and impact. Specific to this role, supporting the Digital Redesign/Relaunch program embedded with the Digital team.

Key oversight includes working cross-functionally and with leadership to continually improve operations, processes and collaboration with an omni-channel lens.

Responsible for providing oversight and connection for the program on the following: planning and flighting work (including looking ahead for potential risk/opportunities); day-to-day activities; tracking to deliverables; timelines; and being the connective tissue between all cross-functional teams engaged in the program. The Manager acts as a liaison between Digital leadership and cross-functional teams and partners in all areas of the business.

Responsibilities:

Manages Digital program priorities, capacity and team development.

Partners with operational and cross-functional leaders to drive the evolution of processes related to program delivery and other related workstreams.

Drive decision making across multiple leadership levels to gain cross-functional alignment to achieve successful execution and rollout of initiatives.

Establish and Lead proactive approach to contingency planning and cross functional alignment to support changing business needs.

Create, Manage and Lead detailed step by step calendar that supports business processes and interdependencies.

Develops, documents and maintains standard operational procedures, checklists and process flows for projects and digital workstreams.

Understands, and tracks to omni stores + digital master calendars to inform program planning and deliverables.

Management of overall deliverables and expectations supporting the digital program.

Identifies, assesses and communicates Digital program impacts to leadership/ and or broader team; risk assessment of missed deadlines and develop plans to get teams back on track.

Owns business meeting agendas - prioritizing based on timelines and business need.

Qualifications & Experience:

5-7+ years of related work experience in retail or ecommerce roles that relate to the areas of Operations, Digital Product Teams, Project Management and/or Marketing

Understanding of end-to-end business processes, cross functional responsibilities and process dependencies; understanding of digital work systems, data connection points, and business-user roles

Collaboration focused individual with ability to create alignment and drive for resolution

Ability to lead and influence people, that are not direct reports

Ability to create, implement and communicate new processes

Proven track record of managing people

Strong project management and/or change management skillset, with the ability to manage initiatives from initial scope through implementation and assessment

Ability to partner and communicate cross-functionally to build relationships with peers, direct reports and leadership teams

Strong communication, follow-up, attention to detail and organization skills

Software and computer proficiency (MS Office, Outlook).

Education:

Bachelor’s degree preferred or equivalent work experience.

Core Competencies:

Lead with Curiosity & Humility.

Build High Performing Teams for Today & Tomorrow.

Influence & Inspire with Vision & Purpose.

Observe, Engage & Connect.

Strive to Achieve Operational Excellence.

Deliver Business Results.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.