Benefits Program Supervisor III - Benefits Program Manager

Are you an experienced Human Services professional with a passion for performance?

Are you committed to bringing out the best in people in order to create a high performing team?

If so, the Program Manager for Benefits may be right for you.

This person brings their knowledge regarding programs together with their experience in leading large, diverse teams to achieve success.

This person is accountable for the overall performance of the Benefits team.

They work with their team to develop and implement long-term program planning and development.

This person interprets policies and designs actions for program improvement.

This person closely monitors the performance of all of the programs within their span of control.

This position represents the Department on local, regional and state-wide boards and committees.

The person provides direct supervision of positions who lead a team that includes approximately 100 individuals.

These individuals cover an overall breadth of responsibility that includes at least seven different benefit types.

This team of people provide all aspects of benefits determination and maintenance for the residents of the City of Chesapeake.

This is a highly responsible leadership position that is part of the Department's Senior Leadership team.

The purpose of the position is to coordinate and supervise senior benefits program staff and oversee operations of the area of responsibility.

The position is responsible for staff supervision, case review, policy and procedures, training, and reporting.

The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities to executive level administrators through periodic conferences and meetings.

ESSENTIAL TASKS The tasks listed below are those that represent the majority of the time spent working in this position.

Management may assign additional tasks related to the type of work of the position as necessary.

* Supervises staff, including selecting or recommending selection, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, disciplining, and terminating or recommending termination.

* Establishes and maintains program goals and objectives, and generates management plans and program corrective action plans.

* Monitors and evaluates performance of programs and personnel to ensure effective service delivery for customers and staff.

* Provides clarification and guidance in difficult and complicated cases involving policy application; makes decisions as required.

* Develops internal operating policy and procedures; oversees implementation of same to ensure Agency's compliance as defined by state and/or federal guidelines.

* Interacts with clients to provide information, resolve complaints, or assist with resolution of complex cases.

* Maintains record system for assigned area; processes daily paperwork including reports and personnel information.

* Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.

* Coordinates and supervises the review of cases in public assistance programs to check for completeness in application process, evaluate verifications and documentation, analyze decision process in approving or denying application, and check mathematical calculations and computer input.

* Evaluates the intake process, plans and develops policies for improvements, and implements changes.

* Analyzes and recommends changes in policy, procedures, work load management, training requirements, personnel, and equipment needs on local and state levels.

* Handles customer complaints in person, by telephone, and in writing; meets with clients in Worker's absence.

* Attends or conducts staff, committee, administrative, regional, or other professional meetings to exchange information; attends training sessions to provide feedback for Workers and other staff.

Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor's degree in accounting, sociology, psychology, or a closely related field.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of five years of related, experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.

SPECIAL CERTIFICATIONS AND LICENSES: Requires certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications