National Operations Manager

This role isn’t about maintaining the status quo, it’s about building operational excellence at a national scale.

Location: Palm Coast, FL (Full-Time, Onsite with Travel as Needed)

Reports To: President

Classification: Senior Management

Company Overview

North American Fire Protection is a nationally growing fire sprinkler contractor specializing in complex, high-risk, high-performance industrial and commercial projects. Our work protects people, property and critical infrastructure — and our success is built on discipline, accountability and strong leadership.

Position Summary

The National Operations Manager is responsible for building, standardizing and overseeing operational systems across North American Fire Protection at a national level.

This role provides leadership and accountability for Project Management, Field Superintendents, Inspection and Facilities ensuring consistent standards, strong leadership and scalable operational infrastructure across all regions.

Field Superintendents and Foreman retain authority over daily jobsite execution, manpower, installation quality and jobsite closeout. The National Operations Manager oversees leadership performance, operational systems, safety governance, asset protection, and company-wide accountability.

This is a high-visibility leadership position requiring strong industry experience, strategic thinking, and the ability to operate confidently at both the operational and executive levels.

Reporting Structure

· Project Management Team

· Installation Field Teams (Superintendents & Foremen)

· Inspection Department

· Facilities

Core Responsibilities

· Lead and develop Field Superintendents and Project Managers

· Establish and maintain company-wide operational standards

· Define authority structures and accountability frameworks

· Conduct performance reviews for Superintendents, PMs and Inspection leaders

· Provide executive-level escalation support when leadership-level issues arise

· Standardize communication processes between field and office

· Drive consistency across teams (The NAFPCO Way)

Safety & Compliance Governance

· Own and update the company Safety Manual

· Develop company-wide safety policies aligned with OSHA and NFPA standards

· Conduct periodic safety audits across projects

· Review incidents and oversee corrective action strategy at a company level

· Ensure Superintendents are enforcing safety standards

· Maintain company-wide compliance systems and documentation

Field Performance Oversight

· Conduct executive-level jobsite visits focused on:

· Leadership effectiveness

· Standard adherence

· Policy compliance

· Develop and implement a standardized Jobsite Operational Scorecard

· Identify performance trends across projects

· Address systemic underperformance

· Oversee regional workforce capacity planning and crew assignment

Systems & Asset Management

· Develop and manage company-wide tool tracking systems

· Oversee vehicle fleet policies, compliance, and lifecycle planning

· Protect company assets through accountability systems

· Improve field-to-office workflow systems

· Standardize operational processes to support national scalability

KPI & Performance Management

· Monitor national operational KPIs including:

· Labor trend performance

· Job cost trend analysis

· Safety metrics

· Rework patterns

· Equipment loss trends

· Develop reporting dashboards for executive review

· Identify systemic performance gaps

· Drive company-wide operational improvement initiatives

Cross-Department Strategic Alignment

· Partner with Estimating on operational risk review during project handoff

· Align design standards with field execution standards

· Collaborate with Finance on operational margin trends

· Work with HR on workforce development strategy

· Serve as operational advisor to President and executive team

· Translate executive strategy into operational standards and systems

Facilities & Infrastructure Oversight

· Oversee warehouse, yard, and facilities standards

· Standardize prefabrication and shipping processes

· Ensure facilities support operational efficiency

· Maintain professional operational footprint aligned with company brand

Leadership Expectations

· Lead leaders, not crews

· Enforce standards through structure, not micromanagement

· Balance accountability with respect

· Communicate clearly at all levels

· Protect the company's operational integrity

· Maintain executive-level composure under pressure

Qualifications

· 10+ years in construction or fire sprinkler industry

· 5+ years in senior field or operations leadership

· Strong knowledge of fire sprinkler systems and NFPA standards (13, 20 preferred)

· Experience overseeing multi-state operations

· Proven ability to build systems and enforce accountability

· Comfortable operating at executive level

· Strong analytical and organizational skills

· Proficiency in Procore, Salesforce, Microsoft Excel

· Ability to travel as needed

Compensation & Benefits

· Competitive salary based on experience

· 401(k) with employer contribution, Employee Profit Sharing and Pension

· Employer-paid medical, dental and vision insurance

· Paid vacation, sick time and holidays

· Employee referral program

· Ongoing leadership development and growth opportunities

· High-impact role with real authority and influence

Equal Opportunity Employer

North American Fire Protection is proud to be an Equal Opportunity Employer and is committed to building a diverse, inclusive and high-performing team.