Patient Access Representative I

Job Description

Join the Black River Health Team! We have an immediate opening for a Patient Access Representative! This position is primarily based at Krohn Clinic, with potential assignments across our organization. Don’t miss out on this opportunity!

The patient access representative is responsible for helping patients gain access to care in our organization. The representative receives incoming telephone calls, customers, and guests promptly, courteously, and professionally, and accurately records data. The position available is:

Full-time, 80 hours per pay period, benefited. Day Shift M-F

Essential Duties Include:

Welcomes, assists, and directs all people on arrival to the organization.

Registers all patients according to the organization’s policy, explains financial requirements to the patients or responsible parties, and collects copays as required. Collects and verifies all patient demographic, insurance eligibility, and financial responsibility, and enters them into the EMR.

Educates patient on financial responsibilities, identifies self-pay patients and provides them with potential solutions. Identifies and collects all patient balances with supporting tools and payment plans.

Completes pre-registration process. Makes appointment reminder phone calls, schedules patient appointments, and manages provider and visiting specialist schedules as appropriate.

Utilizes communication and office equipment efficiently and appropriately. Promptly and professionally answers telephone calls. Routes the calls appropriately, offering voice mail, paging, or redirection of calls as needed. Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.

Educational Qualifications:

High School Diploma or General Education Degree (GED) required

One year of related training or experience

Certification in Patient Access by NAHAM or HFMA preferred

Proficiently uses a computer, phone, and various types of office equipment

Excellent oral and written communication skills

"Black River Health, Inc. is an equal employment opportunity employer functioning under an Affirmative Action Plan."

Full-time