Collision Pre Appointment Advisor

What to Expect The Tesla Collision Repair Program is seeking a dedicated Collision Pre Appointment Advisor, where you'll play a pivotal role in delivering exceptional customer service for one of the world's most innovative vehicle brands. In this position, you will support our Internal Collision Centers by managing the pre-appointment process across North America, ensuring seamless customer experiences through meticulous coordination of repair processes, proactive communication, and adherence to Tesla's high standards of excellence. Your expertise will directly contribute to maintaining trust and satisfaction as you guide customers through every step of their repair journey.

What You'll Do

Vehicle arrival preparation: Manage the customer experience by obtaining required documentation, explaining the repair process, and ensuring clear communication to build trust and alignment

Analyze Tesla repair protocols and apply expertise to generate comprehensive parts-only estimates

Evaluate collision damage via customer-provided photos to determine required parts for accurate repairs on Tesla Model S, X, Y, 3, and Cybertruck vehicles What You'll Bring

Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public

1-3+ years of automotive collision damage estimating experience

Excellent verbal, and written communication skills; excellent customer service skills

Microsoft Office experience preferred

Excellent written and verbal communication skills as well as the ability to follow instructions Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program