Hotel Front Desk Receptionist

Job Description

$12.50 hourly

Responsibilities:

Bookkeeping: keep accurate records of all hotel guest account information

Field customer complaints when necessary

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Work with the housekeeping staff to ensure rooms are ready for new guests

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

Well-versed in taking telephone calls and handling stressful situations

Exhibits working knowledge of Microsoft Office and reservation management systems

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Must have graduated high school, received a GED or equivalent

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Must be able to stand on your feet for 8 hours during a typical shift

Please only apply if you meet each of these criteria

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Full-time