Customer Solutions Representative

Job Description

Are you looking for a career that balances professional growth with a genuine human impact? As a Customer Solutions Representative, you will join a unique partnership between (a Fortune 100 leader) and Ohio Deferred Compensation. You’ll enjoy a hybrid work schedule, a rare "no evenings or weekends" call center environment, and a clear path toward becoming a licensed financial professional.

salary: $18.99 - $19 per hour

shift: First

work hours: 8:30 AM - 5 PM

education: High School

Responsibilities

What You’ll Do:

Answer participant inquiries regarding retirement accounts, including contributions, asset allocation, rollovers, and withdrawals with a focus on First Call Resolution (FCR).

Use CRM tools and MS Office proficiency to process account requests and document interactions.

Provide expert guidance on retirement accounts, you help those who serve our community—teachers, firefighters, and civil servants—navigate their financial futures with confidence.

What You’ll Bring

Comfortable navigating MS Office Suite and learning new software quickly.

At least one year of experience in a customer service, retail, or sales-related role.

A natural curiosity about the financial services industry and a drive for continuous learning.

What We Offer (Compensation & Benefits)

No evenings, no weekends, and no mandatory overtime.

A balanced hybrid work schedule.

(Upon conversion to full-time) Includes a pension plan, 401(k) with company match, medical/dental/vision, and paid volunteer time.

Skills

MS Office

Customer Service

High Volume

Financial Services

Basic Computer Skills

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Full-time

Hybrid remote