Crisis and Communications Program Lead

Description The Crisis & Communications Program Lead is a dual-function leadership role responsible for managing crisis events and delivering strategic internal communications for the Customer Solutions Center (CSC). This position ensures organizational resilience through proactive crisis response planning and fosters a culture of transparency and engagement through effective communication practices.

The Lead facilitates incident response training and simulations and serves as a key liaison across business segments to support communication needs.

This role requires a strong understanding of incident management, regulatory compliance, and communication strategy, with the ability to operate effectively in dynamic environments.

Duties and Responsibilities:- Serve as the central point of contact and lead the coordination and execution of incident response plan and support team.Lead a team in the creation and distribution of high-quality content for internal channels that foster a collaborative and high performing environment.Ensure timely updates, resolution tracking and impact analysis; conduct lessons learned and improvement opportunity sessions.- Create and maintain Business Continuity plans.Develop and maintain incident management and communication playbooks and standard operating procedures; ensure brand consistency and compliance with business guidelines.- Monitor, measure and report the effectiveness of communication effort.- Performs other duties as assigned.

Basic Qualifications: - Bachelor's Degree- 3+ year of experience in internal communications- 3+ year of handling incidents or crisis management Preferred Qualifications: - Strong change management and organizational development experience- Proven track record in leading teams under high pressure situations- Excellent written and verbal communication skills- Experience with incident management and communication tools e.g.

Service Now and Everbridge- Proficiency in Microsoft Office Suite- Ability to simplify complex issues for diverse audiences- Demonstrated ability to manage multiple Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement.

We're combining the best of both worlds: in-office and work from home.

Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property.

Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.