Salesforce COE Business System Analyst Lead

Description Role Summary The Salesforce & MuleSoft Technical Business Systems Analyst (BSA) serves as a critical liaison between business stakeholders, Salesforce product teams, and MuleSoft integration teams.

This role is responsible for translating business needs into clear, actionable technical requirements, ensuring end to end solution alignment across Salesforce (Sales, Service, Financial Services Cloud), MuleSoft, and downstream systems such as MAX Plus, MAX Legacy, EDW, and external partners.

The BSA works in an Agile environment, supporting feature delivery, integrations, automation, and UAT readiness while actively managing dependencies, risks, and cross team coordination.

Key ResponsibilitiesRequirements & Analysis + Partner with Product Owners and business stakeholders to elicit, analyze, and document business and technical requirements.

+ Translate business needs into detailed user stories, acceptance criteria, and technical specifications suitable for Salesforce and MuleSoft development teams.

+ Support feature decomposition from epics through stories, ensuring clarity, completeness, and testability.

Salesforce & MuleSoft Integration Support + Collaborate with Salesforce and MuleSoft architects to define and validate integration designs, data mappings, and event driven workflows.

+ Document source to target mappings, API contracts, and integration dependencies across Casca, MuleSoft, Salesforce (MAX Plus), and legacy systems.

+ Ensure integration requirements align with security, compliance, and enterprise architecture standards.

Agile Delivery & Backlog Management + Facilitate backlog refinement sessions, ensuring stories are well defined, estimated, and ready for sprint planning.

+ Actively manage backlog health, prioritization, and dependencies across Salesforce and MuleSoft workstreams.

+ Identify, track, and escalate risks, issues, and blockers to delivery leadership and Scrum teams.

Testing, UAT & Release Support + Partner with QA, automation, and UAT teams to support test planning, regression scope definition, and UAT readiness.

+ Assist with UAT execution, defect triage, and coordination between business users and technical teams.

+ Support release planning, cutover readiness, and post release validation activities.

Stakeholder Communication & Governance + Serve as a primary point of contact for requirements clarification and scope alignment across business, Salesforce, and MuleSoft teams.

+ Participate in design reviews, ARB/tech sign offs, and cross team working sessions.

+ Provide regular status updates on requirements readiness, risks, and delivery progress.

Required Qualifications + 10+ years of experience as a Business Systems Analyst or Technical BSA in an Agile environment.

+ Strong hands on experience with Salesforce (Sales Cloud, Service Cloud, FSC preferred). + Strong experience working with MuleSoft integrations, APIs, and middleware concepts.

+ Proven ability to document technical requirements, data mappings, and integration flows.

+ Strong communication skills with the ability to work across business and technical audiences.

Preferred Qualifications + Experience supporting large scale integration programs (Salesforce MuleSoft Legacy systems). + Familiarity with Copado, CI/CD pipelines, and Salesforce release management.

+ Banking, financial services, or regulated industry experience.

+ Experience supporting UAT, regression testing, and automation initiatives.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement.

We're combining the best of both worlds: in-office and work from home.

Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property.

Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.