Patient Care Services - South Offices

Job Description

WE ARE GROWING! We are looking for full-time Patient Care Services team members to deliver exceptional and professional patient care. These are regular, full-time positions. Interested candidates must have a strong work ethic and an attitude to succeed.

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.

LOCATION: South Offices include: Gorham, Windham, Standish and Saco

Office Hours:

Monday: 8am - 6pm

Tuesday: Thursday 8am - 5pm

Friday: 8am -4:30 pm

Saturday: 8am - 12 pm (one per month)

Job Responsibilities

To provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.

Job Duties

Answer telephone, screen, and direct calls

Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.

Handle inquiries from patients and vendors.

Receive and sort mail and other deliverables.

Maintain and organize the reception/waiting area.

Operate a variety of office equipment including, but not limited to: copiers, phones, computers

Input and retrieve data within the computer system.

Provide excellent customer service in scheduling patient appointments.

Control and request as appropriate inventory relevant to the reception area.

Complete the end of day tasks and other outstanding paperwork to close out the day services.

Properly bill and submit services to insurance companies while keeping the patient accurately informed.

Other functions

Receive and organize office materials and supplies.

Receive, sort, and distribute incoming and outgoing correspondence.

Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assignedQualifications

High school graduate or equivalent

Previous medical office experience is not needed but preferred

Strong customer service skills: communicator, listener & team player

Basic math skills

Familiarity with computers and ability to learn new software

Embraces change

Previous customer service experience

Full-time