Project Manager

Project Manager

American Bath Group (ABG) is a leading manufacturer of high-quality bathware products for residential and commercial markets across North America. Built on innovation, craftsmanship, and continuous improvement, ABG delivers products designed to enhance everyday life.

We are seeking a detail-oriented and customer-focused Project Manager to support key accounts, drive cross-functional coordination, and ensure projects are delivered on time and to specification.

Position Summary

The Project Manager oversees the full lifecycle of customer orders and projects within a fast-paced manufacturing environment. This role ensures alignment across departments, maintains customer satisfaction, and proactively manages timelines, risks, and communication.

You will serve as the primary point of contact for key accounts, partner with internal teams, and drive execution from order entry through delivery and post-sales support.

Primary Responsibilities

Oversee support for key accounts, including Welltower and IMI

Manage projects end-to-end from order entry through after-sales support

Act as the primary contact for customers, contractors, plumbers, builders, wholesalers, rep agencies, and internal stakeholders

Coordinate across Sales, Manufacturing, Accounting, Shipping/Logistics, and Warranty teams to ensure alignment

Track project progress, production timelines, and material availability

Monitor lead times and ensure customer commitments are met (e.g., 10-day timelines)

Enter, review, and proof orders to ensure accuracy and alignment with customer specifications

Maintain and update Smartsheets and internal tracking systems

Provide internal updates and status reports to leadership

Proactively follow up with departments when deadlines are at risk

Escalate production, scheduling, or supply issues quickly and effectively

Work cross-functionally to resolve production, shipping, or scheduling challenges

Manage customer expectations and communication when issues arise

Assist with billing and accounting-related issue resolution

Support onboarding of new Welltower contractors

Coordinate escalation calls to improve timelines or resolve capacity constraints

Lead monthly rep/quote tracking calls with 30+ agencies

Maintain strong customer relationships to support retention and repeat business

Required Skills & Abilities

Strong organizational and project management skills with attention to detail

Excellent communication skills with a proactive, customer-focused approach

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving skills and ability to escalate issues appropriately

Comfortable working across multiple systems and developing tracking tools

Adaptable, flexible, and solutions-oriented mindset

Education & Experience

High school diploma or equivalent required; associate’s or bachelor’s degree preferred

Entry-level role; customer-facing, coordination, or project support experience preferred

Strong computer skills required (Smartsheet experience a plus)

Interest in process improvement or AI tools is a plus

Physical Requirements

Ability to work in an office and manufacturing environment as needed

Ability to sit, stand, and move between departments throughout the day

Why Work for American Bath Group?

ABG offers a stable, growing environment where team members can make a measurable impact. You will gain exposure to cross-functional operations, customer account management, and process improvement initiatives.

We provide opportunities for long-term career growth in a collaborative, fast-paced environment focused on continuous improvement.

Equal Employment Opportunity Statement

American Bath Group (ABG) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, veteran status, gender identity, sexual orientation, or any other protected characteristic