Technical Customer Service & Order Management Specialist

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.

We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.

This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.

What You’ll Be Doing:

Customer Support

Serve as a primary point of contact for customer inquiries (parts, service, equipment)

Provide basic technical support and identify customer needs

Communicate order status, lead times, and updates proactively

Order Management & Systems

Enter and manage orders within ERP systems

Maintain accurate records in CRM platforms

Process quotes, acknowledgments, and order changes

Ensure accuracy across pricing, configurations, and part numbers

Logistics & Fulfillment

Coordinate shipments with internal teams

Track deliveries and ensure on-time fulfillment

Resolve shipping issues and communicate updates to customers

Cross-Functional Collaboration

Partner with Sales, Engineering, Manufacturing, and Shipping teams

Ensure alignment on timelines, requirements, and customer expectations

Continuous Improvement

Identify opportunities to improve processes and customer experience

Support aftermarket growth through responsiveness and efficiency

What We’re Looking For:

2–5 years of experience in customer service, order management, or similar role

Experience with ERP and/or CRM systems

(Salesforce, SyteLine, or Pacejet highly preferred)

Strong communication and organizational skills

Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus

Detail-oriented with the ability to manage multiple priorities

What Success Looks Like

High order accuracy with minimal errors

Fast, professional response times to customers

Strong internal coordination across teams

Consistent on-time delivery performance

Why Join?

Be part of a stable, growing, family-owned company with a strong reputation in the industry

Known for a collaborative, down-to-earth culture where people tend to stay long-term

High visibility role with the opportunity to grow into aftermarket, service, or leadership paths

Work closely with multiple teams and make a direct impact on customer experience

If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.

Message me directly or apply here to learn more.