Inside Sales Representative

Job Description

Overview

Now Hiring! Inside Sales Representative

Location: Columbus, OH 43231

Industry: Legal Services

Schedule: Full Time, Exempt

Reports to: Firm Director

About Us

Meade Law Group is a respected law firm in Columbus, OH, providing trusted legal representation in criminal defense and family law. We are committed to delivering exceptional service to our clients and strengthening our presence in the community.

We are seeking an Inside Sales Representative to serve as the first point of contact for prospective clients reaching out to the firm with legal needs. This role is responsible for answering inbound calls and inquiries, qualifying potential clients, gathering key case details, and converting qualified leads into scheduled consultations with attorneys.

This is a high-impact, inbound-focused role that directly supports firm revenue by ensuring no qualified leads are missed and every prospective client receives a professional, empathetic, and efficient intake experience.

Key Responsibilities

Inbound Lead Management & Intake

Answer inbound phone calls, web inquiries, and form submissions from individuals seeking legal representation

Conduct structured intake conversations to understand the client’s legal situation, urgency, and eligibility

Ask thoughtful, compliant questions to gather required case details

Accurately document all information in the firm’s CRM or case management system

Qualification & Conversion

Assess whether inquiries meet firm criteria before scheduling consultations

Clearly explain next steps, timelines, and expectations to prospective clients

Schedule consultations for attorneys while maintaining a high conversion rate

Follow up with prospective clients to confirm appointments and prevent drop-off

Client Experience

Provide a calm, professional, and empathetic experience to individuals often calling under stress

Maintain confidentiality and professionalism at all times

Ensure consistent messaging aligned with firm values and intake standards

CRM & Administrative Accuracy

Maintain accurate, detailed notes and lead status updates

Track call outcomes, appointment conversions, and follow-up activity

Flag urgent or time-sensitive cases appropriately

Success Metrics

Inbound call answer rate

Qualified lead-to-consultation conversion rate

Appointment show rate

Follow-up completion and response time

Accuracy and completeness of intake documentation

Qualifications

Prior experience in inside sales, intake, call center sales, or customer-facing roles

Experience in legal intake, healthcare intake, insurance, or service-based sales strongly preferred

Strong verbal communication and active listening skills

Ability to build trust quickly and handle sensitive conversations

Organized, detail-oriented, and comfortable working in CRM systems

Ability to manage high call volume while maintaining quality

Why Join Meade Law Group?

Opportunity to contribute directly to the growth and success of a respected law firm.

Collaborative and supportive team environment.

Competitive compensation and benefits package.

Ability to make a meaningful impact by connecting clients with the legal services they need.

An Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Full-time