Customer Account Specialist

Are you ready to excel in your career?

Exciting opportunity with a competitive starting hourly rate of $15.00 - $17.00!

Join a team where advancement is a reality! In fact, 99% of our Store Managers, District Managers, and Regional Vice Presidents were promoted from within, starting in account management positions.

Role Overview

This dynamic position involves managing rental accounts and delivering exceptional service. You'll play a crucial role in driving account performance, building strong customer relationships, and adhering to our company values and mission.

Key Responsibilities

Manage an assigned portfolio of accounts with a focus on strong customer relationships.

Handle early-stage collections and consistently meet collection standards.

Utilize account management tools to maintain account health and secure payment commitments.

Complete deliveries, pickups, and account follow-ups as part of assigned routes.

Provide top-notch customer service in-store, over the phone, and in customers' homes.

Drive sales growth by generating new rental agreements.

Safely transport, install, and manage merchandise.

Ensure showroom standards and vehicle maintenance are upheld.

Follow all safety and operational guidelines set by the company.

Qualifications

High school diploma or equivalent.

Must be 18 years of age or older.

Valid driver's license with a clean driving record.

Strong communication and customer service skills are essential.

Physical Requirements

Able to lift and move heavy merchandise.

Must be able to drive a box truck.

Capable of standing and driving for extended periods.

Schedule & Work Environment

Full-time position, Monday through Saturday.

Enjoy Sundays off plus one additional weekday.

Position involves physical activity including lifting, bending, and standing.

Benefits

Opportunities for rapid growth and advancement.

Weekly pay.

Paid time off.

Comprehensive medical, dental, vision, life, and disability insurance.

Industry-leading 401(k) plan with company match.

Flexible Spending and Health Savings Accounts.

Access to supplemental and voluntary insurance options.

Rent-A-Center is proud to be an equal opportunity employer. We ensure all employment decisions are made without regard to race, color, national origin, sex, age, disability, or any other protected category.