House Program Coordinator

Job Description

House Program Coordinator – Cleveland Ronald McDonald House

Do you have a passion for helping others? This could be the role for you!

Ronald McDonald House Charities of Northeast Ohio, Inc. (RMHC NEO) is currently seeking a highly motivated individual who possesses passion, compassion, and dedication as a House Program Coordinator for the Cleveland Ronald McDonald House to support the efforts of the RMHC NEO organization. The Cleveland House Program Coordinator reports directly to the Cleveland House Program Director and provides direct assistance to the House Operations Team. This position supports the House Operations Team with administrative and operational functions while collaborating with staff and volunteers to provide excellent service to House guests and visitors and advance the mission of the House. The House Program Coordinator is responsible for coordinating meal preparation volunteer groups.

In the spirit of teamwork, this individual interacts in collaboration with RMHC NEO staff and volunteers to provide support and assistance in the fulfillment of their goals and objectives.

JOB RESPONSIBILITIES:

Conducts all activities in a manner consistent with the Mission, Vision, and Core Values of the organization.

Assists the House Program Director, and the House Operations Team as needed. This includes, but is not limited to, copying, scanning, data entry, bookkeeping, filing, answering phones, sending/receiving/distributing correspondence, and other duties as requested.

Family Services responsibilities:

Conducts monthly room checks with Family Services Manager

Checks out guests, processes room donations, and gives tours to new families

Serves as a resource for volunteers or covers when volunteers are absent

Maintains/updates supplies and information

Ensures common areas are clean, organized, well-stocked, and trash is removed when necessary

Handles day-do-day issues and troubleshoots problems that arise

Maintains consistent presence in the House and front desk area to attend to guest needs, donations, visitors, and questions from volunteers

Assists with collecting family stories and photos for marketing and development purposes

Family Meal Program responsibilities:

Assists Family Meal Program Manager to manage Family Meal Program

Responds to inquiries from volunteer groups (email, website applications, and phone calls)

Schedules/coordinates volunteer groups to prepare meals, per established goals

Greets and provides tours to meal groups and donors

Maintains meal program calendar and all necessary reporting

Engages with families, visitors, and volunteers to make all feel welcome and interacts with them based on their comfort level

Answers main incoming phone line/checks voicemail and responds to, or directs, calls appropriately

Sorts, dates and distributes incoming mail for staff

Assists with House operations bookkeeping and guest data entry, auditing and reporting

Ensures that donations are properly received, including welcoming/thanking the donor, giving tours, taking photos, completing donation receipts (and entering all paper IK receipts into electronic donation receipt form), and organizing/storing donations

Coordinates conference center reservations

Manages REACH media players by regularly updating content and troubleshooting issues. Creates and implements templates and ensures playlists and menus are up-to-date

Serves as administrative coordinator for RMHC NEO Programs Committee, including scheduling, assisting with agenda planning, coordinating activities, taking minutes, and communicating with committee members

Maintains vendor accounts and purchases supplies for the House and administration.

Establishes priorities for managing own work while staying on a focused, efficient path for achieving results

Acts as organizational ambassador and presents a positive image of RMHC NEO

Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES:

May have responsibility for overseeing the work performed by volunteers

EDUCATIONAL REQUIREMENTS & WORK EXPERIENCE:

High School Diploma or GED required. Two or more years of experience in a position working closely with the public, volunteer groups, or supporting a management team is strongly preferred. Associate’s or Bachelor’s degree in business administration, human services, hospitality, or related field a plus.

OTHER QUALIFICATIONS:

Intermediate computer proficiency with MS Office products: Word, Excel, PowerPoint, Outlook, and Teams. Ability to learn organization-specific software.

Ability to work with a diverse group of constituents (families, volunteers, donors, staff) while maintaining professional boundaries.

Ability to be self-directed, work well independently and as part of a team.

High level of initiative, self-motivated and driven to produce results.

Strong customer service/hospitality focus.

Excellent internal and external communication skills.

Must be willing to pitch in and assist in areas that may not fall directly within this position’s stated responsibilities.

WORKING CONDITIONS AND PHYSICAL EFFORT:

Regularly required to use vision, speech, and hearing to answer questions, to prepare documents or reports, or to engage with others while in the course of daily work.

Regularly sits at a desk to perform administrative work, view computer monitors, and utilize a computer keyboard.

Regularly stands, walks, or climbs stairs around the House, in the kitchen, working with groups, and giving tours.

Regularly use hands and arms to handle items, reach above or below, stock supplies, and remove trash.

Occasional bending, kneeling, and squatting.

Regularly required to lift and carry up to 20 pounds.

This position is located at the Cleveland Ronald McDonald House, 10415 Euclid Avenue, Cleveland, OH, where free on-site parking is available.

We provide the following benefits as part of our compensation package - -

$20.00 minimum hourly rate

Medical, prescription, dental and vision coverage. RMHC NEO covers 100% of employees’ monthly healthcare premiums.

401k Plan with matching

Life Insurance, Short- & Long-Term Disability and AD &D coverage paid by RMHC NEO

Vacation, Sick Days and Holidays

Please apply online as indicated for consideration.

RMHC NEO is committed to continually striving to create an inclusive environment characterized by mutual trust and respect. RMHC NEO recognizes and values the diverse and unique talents and contributions of all individuals. We are an Equal Opportunity Employer. Discrimination and harassment of any kind is not tolerated in our organization. All our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other applicable legally protected characteristics. You may click here for more information about your rights.

All employees of Ronald McDonald House Charities of Northeast Ohio are expected to exemplify our Mission, Vision, and Core Values while performing their work functions:

MISSION: To provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

VISION: A world where every family has what they need to ensure the best health outcomes for their children.

VALUES:

We lead with compassion.

We are deeply respectful.

We act with integrity.

We are firmly committed.

Full-time