Senior Product Associate - Identity

Description

Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact.

As a Senior Product Associate on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity lifecycle management and advanced biometric capabilities. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

Job responsibilities

Partner with the Product Manager to identify new product opportunities through user research and discovery.

Plan for upstream and downstream implications of new product features on the overall product experience.

Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.

Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets.

Act as a subject matter expert in Customer Identification processes.

Write epics and user stories to support product development.

Support feature teams with application testing, user experience testing, and issue resolution.

Oversee and coordinate cross-functional activities, comfortably managing multiple workstreams and stakeholder groups

Facilitate clear communication, proactively address risks or issues, and verify that deliverables meet governance, regulatory, and business requirements

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area.

In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git).

Excellent organizational, time management, and project management skills.

Ability to work independently and make informed decisions.

Experience in product deployment processes and operational management.

Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

Customer Identity and Access Management experience.

Agile/Scrum and AWS Certification are a plus.

Knowledge of design and product development processes, service design principles, and systems thinking.