Service Advisor

Job Description

Description:

Experienced FCA-Stellantis Service Advisor/Writer

About Us

Volz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work with a management team who provides a fun, high energy environment.

Benefits

What We Offer

Long- term Growth Opportunities

Paid Sick/Vacation Time

Medical, Dental, and Vision Insurance

401k match

Employee Appreciation Events

Competitive pay

Duties:

Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.

Consult with customer on applicable service specials.

Gather and decode customer information to effectively and accurately relay concerns to technicians.

Document services declined and advise customer of current and future needs to their vehicle.

Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.

Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.

Build strong relationships with the customers.Requirements:

- Previous experience as a Service Writer preferred or automotive experience.

- Strong communication and customer service skills

- Ability to multitask and prioritize tasks in a fast-paced environment

- Detail-oriented with excellent organizational skills

- Monday-Friday 730am-5pm, rotating Saturdays

- Proficient computer skills for creating work orders and maintaining records

- Valid driver's license and clean driving record

- Willing to submit to pre-employment drug screen

Full-time