L2 Desktop Support Technician US

We are seeking a skilled Desktop Support Technician L2 to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.

Key Responsibilities:

Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC â Installations, Moves, Additions, and Changes)

Troubleshoot and resolve issues on Windows, macOS, and mobile devices

Manage hardware refreshes, warranty repairs, and equipment redeployment

Handle printer installation, configuration, and break/fix support

Oversee inventory, asset tagging, and depot operations

Coordinate equipment shipments, returns, and asset reclaim

Support executive/VIP users and perform AV system health checks

Provide walk-up support and assist with onboarding new hires

Maintain asset management systems and provide weekly inventory/outflow reports

Collaborate with external vendors for hardware repairs and field dispatch

Ensure all service requests and incidents are tracked and resolved in a timely manner

Maintain compliance with internal standards and policies

Requirements

What You'll Do:

2â 5 years IT support experience with strong knowledge of Windows 10, macOS, Microsoft Office Suite, including OS imaging and deployment

Solid understanding of basic networking (TCP/IP, Ethernet, Windows Networking) and experience supporting network printers and AV systems

Proven experience in asset management and inventory tracking, with strong organizational and multitasking skills

Excellent customer service, interpersonal communication, and ability to support executive-level users; strong documentation and reporting skills (spreadsheets/tools)

MCP/A+ certified (preferred) with help desk/call center experience; exposure to automotive manufacturing is a plus; able to lift up to 50 lbs and must have a valid driverâ s license with personal vehicle

Benefits

Why Join Us?

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This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.

Ready to make a difference and grow your career?

Apply now and join Excis in the Ohio, USA!