Remote Customer Service Agent

This is a work from home (remote) position. On a day-to-day basis, agents can expect to participate in the following activities:

• Review, analyze, and respond to customer billing inquiries

• Resolve customer issues or questions

• Processing payment deferrals and installment plans

• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan

• Accurately enroll the customer in the correct plan

• Strive to resolve the customer issues on the first call

• Always strive to ensure that overall customer satisfaction remains high while resolving issues

• Understand ‘client call flow’ and regulations

Computer Requirements

Must be able to provide your own PC or laptop with hard-wired internet connection (Not wireless) Minimum 10 mbps download Minimum 3 mbps upload

30 GB or more of available space 60 GB or more of total space, 8 GB of RAM, Windows 11

Dual Monitors (2 monitors)

CPU Speed

INTEL Core processors: I3-9000, I5-7000, I7-5000, I9 series or better

PENTIUM G5400/N6400 series or better

XEON E CLASS series or better

CELERON J4000/N5000 series or better

AMD RYZEN 3 series or better

ATHLON 3000 series or better

*Please note: ARM based processors are not supported. Examples: Microsoft Surface and Chrome OS based PCs Netbooks, Chromebooks, tablets, mobile devices, macOS (Mac OS X) are not supported

Other Requirements

Must be u U.S Citizen

Must be able to pass a background Check