Maintenance Training & Operations Manager (Nonprofit Subsidized

Maintenance Training & Operations Manager

(Nonprofit Subsidized Elderly Housing)

Location: Plantation, FL, Chicago, IL or Boston, MA

Benefits: Medical, Dental, Vision, Pension, 401K

Travel Required: Upwards of 60%

Position Overview:

Responsible for assessing and directing day-to-day maintenance operations at each property, developing training programs, and ensuring compliance with HUD and OSHA regulations for elderly housing. This role partners closely with HR, Field Operations Staff and Regional Managers to manage performance, foster professional development, and maintain a high-performing maintenance team at each property.

Key Responsibilities

Maintenance Operations

Oversee routine assessments, preventive and emergency maintenance to ensure safe, habitable units, common areas and grounds.

Manage work-order systems, prioritize tasks, and track knowledge performance indicators (KPIs) like response time and NSPIRE scores.

Coordinate with contractors for specialized repairs and capital projects.

Develop annual maintenance budgets and manage inventory.

Training & Development

Train all new Maintenance Staff at each property

Design and facilitate training aligned with HUD guidelines and OSHA safety standards.

Maintain training records and ensure compliance with regulatory requirements.

Conduct skills assessments and create development plans for maintenance staff.

HUD Compliance

Ensure adherence to subsidized elderly housing regulations - HUD (Section 202, REAC, PRAC), Tax credit, LITHC, etc.

Prepare for inspections and implement corrective actions.

Integrate subsidized elderly housing regulation updates into maintenance and training practices.

Performance Management (in collaboration with HR)

Partner with HR to establish clear performance expectations and competency frameworks for maintenance staff.

Conduct regular performance evaluations, provide feedback, and implement improvement plans.

Identify high-potential employees for potential advancement opportunities and coordinate succession planning.

Collaborate on employee relations issues, disciplinary actions, and retention strategies.

Align training programs with performance gaps and organizational goals.

Requirements

Bachelor's degree in Engineering, Facilities Management, or related field (or equivalent experience).

5+ years in maintenance management, ideally in affordable or elderly housing.

Strong knowledge of HUD regulations and NSPIRE requirements.

Experience in training and performance management.

Proficiency with Computerized Maintenance Management System (CMMS) and maintenance budgeting tools.

Excellent leadership and communication skills.

Preferred Certifications/Skills:

COS certification

Supervisory Maintenance Training

Certified Manager of Maintenance (CMM)

OSHA 501 Train the Trainer Certification or similar credentials.