Job Description
Experienced Administrative / Client Service Representative
We are an IBM Business Partner and HOsitn Provider looking for an experienced, energetic Administrative/Client Service Representative to grow with this already well established company.
This is a part-time onsite hands-on, detailed-oriented position that requires strong organization and computer skills. You need the ability to learn new software (our proprietary applications and our vendors’ web-based systems), accurately maintain client records, excellent communications skills and a pleasing, helpful telephone voice for customer support. You will be processing purchase orders, support agreements, updating our Customer Relationship Management database, as well as supporting our Marketing Administrator.
This position does not require that you know our technology, but ACT! Software and QuickBooks experience are a plus. We have excellent training that is already proven to teach you every step of the way.
We provide a professional, pleasant office environment. Our Corporate office is located in Newport Beach with remote employees around the country. This headquarters is minimally staffed and this position is key to keeping the company running smoothly with some light
personal administrative support for the President /CEO.
This position does not require business travel.
Attributes:
Professional, excellent communication and record-keeping skills, very well organized, attention to detail, critical thinker, good judgment, can work independently, client/customer-oriented, reliable.
Skills:
Computer literate, experience with MS Outlook and Office (Word, Excel, etc.), ACT! (or other CRM), QuickBooks (basics), Google PPC (basics), LinkedIn, Word Pres (basic), other
Responsibilities include:
Preparing and processing purchase orders to our key verndors as well as client support agreements,
Updating our proprietary client and prospect database in ACT! and related software, including setup and maintaining Project Tracker and related coordination.
Maintaining and preparing documents, mailings, and records in coordination with our Marketing Administrator,
Assist in editing and updating our marketing materials,
Light accounting – update sales orders, purchase orders, billings, banking, etc. in QuickBooks
Customer support dispatch
Provide general office support including answering phones (our inbound phone calls are relatively light), faxes, mail, emails
Prepare analysis reports
Company Description
Our company began in 1979 and has been an IBM Business Parnter for 34 years. We are also one of teh top IBM i Hosting providers whose clients include Foprtune 500 an dprominent busiensses, city and state voernments, small to mediume sized business as well as overseas clients.
Part-time
Hybrid remote