Front Desk Supervisor

Overview

Front Desk Supervisors play a key role in overseeing the Guest Services department, supporting department heads, and ensuring exceptional customer service is delivered to our guests. Responsibilities encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.

Responsibilities

Front Desk Supervisor responsibilities include, but are not limited to:

Greet and interact with guests in a genuine, friendly, and professional manner

Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible

Process guest check-outs

Process accurate transactions, including but not limited to cash and credit card payments

Conduct call-backs to inquire about guests' experiences

Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc

Submit housekeeping and maintenance work order request forms

Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information

Inventory guest room keys according to policy and request re-keying as necessary

Assist with responsibilities and duties in the absence or in the event of heavy volume in other front office areas

Train team members in the Guest Services department as needed

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction

Anticipate the guests' needs, change direction quickly and multi-task

Uphold the highest standards of cleanliness, sanitation, safety, and conduct

Ensures proper communication within the Guest Services department

Acts as Manager on Duty when needed

Other duties as assigned Qualifications

What are we looking for?

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays

Prior front desk supervisory experience required

Bilingual (English and Spanish) preferred

Must have reliable transportation

Must have a positive attitude while performing tasks

Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)

Must possess solid decision-making skills

Passion for providing exceptional service to guests and team members

Proven job reliability, diligence, dedication, and attention to detail

Teamwork and collaboration

Must be able to communicate clearly and professionally with guests, coworkers, and managers. What can you look forward to?

Qualifying team members may enjoy the following benefits:

Medical and Dental insurance

Supplemental insurance plans (ex. Vision, Life, etc...)

Paid Time Off

401(k) retirement plan with company match

Bereavement Leave

Jury Duty Pay

Employee Assistance Program

David L. Brittain Scholarship Program

Tuition Reimbursement

Resort Accommodations Discount

And more!

Why choose us?

WE ARE MORE THAN JUST A WORKPLACE...

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence.

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.